Corporate & Compliance FAQ

Effective Date: November 2024
Last Edit Date: December 2025

What is the legal status of Ristretto?
Ristretto operates as a legally registered business entity in Indonesia, established in accordance with applicable laws and regulations. The company holds valid business identification and operates under recognized commercial and taxation frameworks.

Is Ristretto compliant with Indonesian food production regulations?
Yes. Ristretto conducts its operations in alignment with applicable food safety, production, and distribution regulations. Compliance is maintained through documented procedures and controlled production partners.

Does Ristretto have a Business Identification Number (NIB)?
Yes. Ristretto holds an active Business Identification Number (NIB) as part of its legal and operational compliance.

Are your products traceable?
Yes. Our products are traceable through internal batch identification, roast date labeling, and documented supply sources to ensure accountability and quality control.

Do you provide official documentation for tender or procurement processes?
Yes. Upon request, we can provide required corporate documents such as company profile, legal registration, tax identification, declarations of compliance, and other standard procurement documents.

Can Ristretto support long-term supply contracts?
Yes. Ristretto is structured to support recurring supply agreements and long-term contracts, subject to mutually agreed commercial and operational terms.

How does Ristretto ensure product consistency?
Consistency is ensured through standardized roast profiles, defined product specifications, controlled production processes, and periodic quality evaluations.

Does Ristretto conduct quality control?
Yes. Quality control is conducted at multiple stages, including raw material selection, roasting parameters, packaging, and final product verification.

Are product specifications documented?
Yes. Each product is defined by documented specifications including origin, roast level, net weight, and intended usage parameters.

Does Ristretto provide Certificates of Analysis (CoA) or lab testing?
Laboratory testing and Certificates of Analysis may be arranged through third-party laboratories upon request, subject to scope, cost, and project requirements.

How does Ristretto manage supply continuity?
Supply continuity is managed through diversified sourcing, buffer stock planning, and collaboration with trusted production partners to mitigate operational risks.

Is Ristretto able to meet large volume requirements?
Yes. Ristretto is designed to support medium to large volume requirements with scalable production and distribution capabilities.

Does Ristretto offer private label or contract manufacturing?
Yes. Contract manufacturing and private label services are available under specific commercial terms, minimum order quantities, and confidentiality agreements.

How is confidentiality handled?
All business and technical information shared during cooperation may be protected under Non-Disclosure Agreements (NDA) upon mutual agreement.

Does Ristretto comply with tax obligations?
Yes. Ristretto complies with applicable Indonesian tax regulations and fulfills its reporting and payment obligations accordingly.

What payment terms are available for corporate clients?
Payment terms are negotiable based on contract scope, volume, and credit evaluation. Standard terms may include advance payment or agreed credit periods.

Does Ristretto carry product liability or operational responsibility?
Ristretto assumes responsibility within the scope defined in contractual agreements and in accordance with applicable laws and regulations.

Are products labeled according to regulations?
Yes. Product labeling includes required information such as product name, net weight, production or roast date, and producer identification.

Can Ristretto participate in formal tender processes?
Yes. Ristretto is able to participate in formal tender and procurement processes, subject to eligibility criteria and tender requirements.

Does Ristretto adhere to ethical sourcing practices?
Ristretto prioritizes responsible sourcing practices by working with suppliers who align with legal, ethical, and commercial standards.

How are disputes or claims handled?
Any disputes or claims will be addressed through good-faith negotiation and, if necessary, through mechanisms outlined in contractual agreements.

Does Ristretto allow audits or site visits?
Site visits or operational audits may be arranged for corporate or institutional clients by prior appointment and subject to confidentiality and operational considerations.

Who is the authorized contact for corporate cooperation?
Authorized corporate communication will be handled through official company representatives designated for procurement and partnership matters.